Refund policy

Return Policy

Thank you for shopping with us!

At Ballarat Candle Co, we take pride in the quality and craftsmanship of our candles.

To ensure you’re completely satisfied with your purchase, please review our return policy below.

1. Change of Mind Returns

Please note that due to the nature of our products, we are unable to accept returns or offer refunds for candles if you simply change your mind. We encourage you to carefully review your selection before making a purchase.

2. Damaged or Defective Items

If you receive a damaged or defective candle, please contact us within  7 days of receiving your order. We will be happy to assist you with a replacement or a refund for damaged or defective items. To process your request, please provide us with:

• Your order number

• Photos of the damaged or defective item

• A brief description of the issue

3. Incorrect Items

If you receive an incorrect item, please let us know within 7 days of receiving your order. We will arrange for the correct item to be sent to you.

4. Contact Us

For any issues or questions regarding your order, please contact our customer service team at ballaratcandleco@outlook.com

Thank you for choosing Ballarat Candle Co. We appreciate your understanding and support!